Shipping

We understand that receiving outdoor equipment on time is an important part of preparing for your next adventure. Shipping services are arranged to provide customers with several delivery choices based on destination, order size, product dimensions, and the level of delivery speed required. Before completing a purchase, customers are encouraged to review the available shipping methods and select the option that best matches their schedule and location. For questions about shipping costs, delivery services, or order transportation, customers can contact the support team for additional assistance.

Orders are generally processed according to the business-day schedule. Purchases submitted after the applicable daily cutoff time, on Fridays later in the day, or during weekends may be processed on the next available business day. Expedited orders are handled as quickly as possible when they are received before the applicable processing deadline. Delivery estimates apply to business days and normally exclude weekends and recognized holidays. Actual arrival times can also be affected by carrier operations, seasonal demand, weather, inventory availability, and other circumstances beyond the control of the shipping team.

During periods of unusually high order volume, it may not be possible to make changes to an order after it has been received and confirmed. Customers should carefully review shipping addresses, product selections, quantities, and delivery preferences before submitting an order. Once an order has entered the fulfillment process, modifications may no longer be available.

Shipping options for customers in the United States include economy, postal, ground, two-business-day, and next-business-day services. Economy delivery generally requires several business days and is intended for customers who do not need expedited transportation. Postal delivery is available for many destinations and is commonly used for PO Box, APO, and FPO addresses. Certain expedited services are not available for military or PO Box destinations, so customers using these addresses should select an appropriate shipping method during checkout.

Ground delivery is available to the contiguous United States and generally provides arrival within several business days. Two-business-day delivery provides a faster option for customers who need their order sooner, while next-business-day service is designed for urgent purchases. Orders requesting expedited transportation may need to be received before the daily cutoff time to qualify for same-day shipment. Selecting an expedited service does not necessarily guarantee delivery under circumstances involving carrier interruptions or other unexpected delays.

Shipping charges are generally calculated according to the destination, package weight, package dimensions, and any applicable surcharges. Certain large or unusually shaped products may require additional transportation fees because of their size or handling requirements. Oversized items can include skis, bouldering pads, rope spools, and portaledges. Additional charges may vary depending on the destination and shipping service selected.

Free economy shipping may be available for qualifying orders shipped within the contiguous forty-eight states when the merchandise total reaches the applicable purchase threshold. Some products and customer account types are excluded from free shipping eligibility. Large equipment such as certain crash pads, portaledges, skis, and rope-related products may not qualify for free economy delivery. Professional customer accounts and certain promotional offers may also be excluded from free shipping benefits.

Customers in Alaska, Hawaii, and Puerto Rico may have different delivery options and transportation rates than customers in the contiguous states. Available services can include postal delivery and expedited carrier options, with delivery estimates varying by destination. Orders shipped to these locations may also be subject to additional oversized-item charges when products exceed standard package dimensions. Shipping costs are calculated according to the destination, package characteristics, selected transportation method, and any applicable additional fees.

Customers should also be aware that certain large products may have limited transportation availability. Some oversized equipment may not be eligible for specific delivery methods because of package dimensions or carrier restrictions. When an item cannot be transported through a selected service, customers may need to choose an alternative method or contact customer support for additional information.

Canadian customers can place orders using United States currency and should provide a physical street address for delivery. Postal box addresses are not accepted for standard Canadian shipments. Canadian orders are generally transported through FedEx services, with typical delivery taking several business days depending on the destination. Exact delivery dates cannot always be guaranteed because transportation schedules can vary by location and carrier conditions.

Applicable Canadian taxes are collected during the purchasing process, while eligible duties and brokerage costs are handled according to the shipping arrangements. Expedited or air delivery options may not be available for Canadian orders, so customers should allow sufficient time for processing, transportation, customs procedures, and final delivery. Shipment tracking information may not become active immediately after an order leaves the fulfillment facility. Tracking can take additional time to update while the package is traveling toward or across the Canadian border.

Canadian shipping charges may depend on the total value of the order. Different merchandise-value ranges can have different transportation fees, allowing shipping costs to be determined according to the size of the purchase. Customers should review the applicable charges displayed during checkout before completing their order.

Orders addressed to overseas military destinations using APO or FPO services may be shipped through the United States Postal Service. Delivery times for overseas military addresses cannot be guaranteed, and customers should allow additional time for transportation and military postal handling. Free shipping may not be available for these destinations, and delivery schedules can vary significantly depending on the location and postal network.

Inventory availability can occasionally affect fulfillment. Although efforts are made to ship complete orders as efficiently as possible, unexpected stock shortages or backorders may occur. If a purchased product becomes unavailable, customers may receive a notification explaining the situation or may be offered a comparable replacement when appropriate. Shipping schedules can therefore change when inventory conditions require additional processing.

In certain circumstances, an order may be returned to the sender because of inventory disruptions, delivery complications, or other fulfillment issues. When this occurs, the final resolution may involve a refund rather than an identical replacement shipment. Customers affected by a returned order can contact customer support for information about the status of the purchase and available next steps.

Orders placed through the North American website for foreign export outside the supported United States and Canadian destinations are subject to specific restrictions. Purchases intended for international forwarding through freight forwarding services may not be accepted. Orders identified as being submitted for unauthorized foreign export can be canceled after submission. When an order is canceled under these circumstances, funds may be returned to the original payment method after processing, with the applicable refund timing depending on financial institutions and business-day schedules.

Customers should carefully review the shipping address before submitting an order because incorrect or incomplete information can cause delays or delivery complications. Providing a complete physical address, appropriate postal information, and accurate contact details can help carriers deliver packages efficiently. Customers who have questions about delivery eligibility, shipping charges, oversized equipment, military addresses, Canadian orders, or other transportation matters can contact customer support before placing an order.

Shipping policies and available delivery services may change depending on seasonal conditions, carrier capacity, inventory levels, and operational requirements. Customers are encouraged to review the most current shipping information before completing a purchase. For additional assistance with shipping rates, delivery methods, order transportation, or destination restrictions, customers can contact the support team and request guidance regarding their specific order.