PIPEDA

Black Diamond Equipment recognizes that individuals located in Canada may have specific rights concerning the collection, use, storage, and handling of their personal information. These rights may arise under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA. Individuals in Quebec may also receive additional protections under Quebec privacy legislation, including Law 25. The rights available to each person may depend on their location, circumstances, the type of information involved, and the requirements of applicable law.

Individuals may request access to personal information maintained by the company about them. Depending on the circumstances, this may include account information, contact details, purchase records, order history, and other personal information associated with their interactions with the company. Where applicable law provides a right to data portability, individuals may also request certain computerized personal information in a structured and commonly usable format. Requests will be reviewed according to applicable privacy requirements and the nature of the information involved.

If an individual believes that personal information held by the company is inaccurate, incomplete, outdated, or otherwise incorrect, they may request that the information be reviewed and corrected. Maintaining accurate personal information helps support appropriate account management, customer communications, transactions, and other services. Individuals making a correction request should identify the information they believe is inaccurate and, where appropriate, provide the updated details needed to address the issue.

Individuals may also request the deletion of personal information associated with their account where applicable. However, deletion requests may be subject to certain legal and operational exceptions. Some information may need to be retained for purposes such as complying with legal obligations, meeting tax or accounting requirements, maintaining security, preventing fraud, resolving disputes, or establishing and protecting legal rights. Where applicable law requires or permits continued retention, the company may retain relevant information for the required period rather than immediately removing it.

Depending on an individual’s location and applicable privacy laws, additional choices may be available regarding the use of personal information and digital tracking technologies. These choices may include adjusting cookie preferences, withdrawing consent for certain forms of tracking, or managing preferences relating to the sale or sharing of personal information. Available privacy options can differ according to jurisdiction and the technologies used by the website or related digital services.

Individuals who wish to exercise a privacy right should provide sufficient information for the company to understand and process the request. In certain circumstances, additional details may be requested to verify identity and protect personal information from unauthorized access. These verification procedures are intended to help ensure that personal information is disclosed, changed, or deleted only in response to a legitimate request from the appropriate individual.

Privacy requests are generally handled within the timeframe established by applicable law. In circumstances where Canadian privacy legislation provides a specific response period, the company will work to respond within the required timeframe, subject to any extensions or exceptions permitted by law. The amount of time needed to complete a request may depend on its complexity, the amount of information involved, and whether additional verification or clarification is necessary.

For questions regarding privacy rights, personal information, or available privacy request procedures, individuals may contact the company using the following information. Privacy inquiries can be submitted by email at help@bleckdiamonddequipments.it.com. Individuals may also contact the company by telephone at 1-801-745-5522. When submitting an inquiry, providing a clear description of the privacy concern or requested action can help the company understand the matter and provide an appropriate response.

Individuals who believe that their privacy rights have been violated or that their personal information has not been handled in accordance with applicable requirements may have the right to file a complaint with the appropriate privacy authority. In Canada, individuals may contact the Office of the Privacy Commissioner of Canada for matters within its jurisdiction. Individuals located in Quebec may also have the option of contacting the Commission d’accès à l’information for matters governed by Quebec privacy legislation.

The company understands that privacy concerns can involve sensitive and important personal matters. For this reason, privacy requests and complaints should be reviewed carefully and handled in accordance with applicable legal requirements. Individuals are encouraged to provide relevant details when contacting the company so that the nature of the request can be understood and addressed as efficiently as possible.

Privacy rights may vary depending on an individual’s province, territory, legal status, and the specific circumstances surrounding their personal information. Certain rights may also be subject to statutory exceptions, limitations, or verification requirements. As privacy regulations continue to develop, the procedures and choices available to individuals may change over time to reflect applicable legal obligations.

Black Diamond Equipment aims to provide individuals with practical ways to understand and manage information associated with their accounts and interactions. Access, correction, deletion, privacy preference management, and complaint procedures are intended to provide greater transparency and support responsible handling of personal information. Individuals who have questions or believe they may have a privacy-related request are encouraged to contact the company through help@bleckdiamonddequipments.it.com or by calling 1-801-745-5522 so that their concerns can be reviewed and addressed in accordance with applicable privacy requirements.